Terms of Service

Last updated: 8 August 2026

These terms govern use of Five-Stars Reviews at reviews.five-stars.com ("the service"), operated as part of Five-Stars.com ("we", "us"). By creating an account you agree to them.

1. What the service does

You add a customer's contact details; we send them a polite review request by SMS or email on your behalf, with one follow-up reminder, linking to the review destination you set (Google, Facebook, Trustpilot or TripAdvisor) and an equal option to leave you private feedback instead.

2. Plans, billing and cancellation

• Paid monthly subscriptions, billed in advance by Stripe. Prices are shown at checkout and on the homepage; optional add-ons bill alongside your plan.
• Each plan includes a monthly request allowance and a daily send cap. Unused allowance does not roll over.
• No contracts — cancel anytime. Email hello@five-stars.com and we'll cancel from your next billing date; you keep access until then. No further charges after cancellation takes effect.
• If a payment fails or is disputed we may pause sending until it's resolved.

3. Your responsibilities

• Only add genuine, recent customers of your business who you may lawfully contact under UK GDPR and PECR. No purchased, rented or scraped lists — ever.
• You confirm the contact details you upload are accurate and that you are entitled to share them with us for this purpose.
• Opt-outs are final: anyone who replies STOP (or asks you directly) must not be re-added.
• No incentivising, gating or cherry-picking reviews in ways that breach the review platforms' rules — our flow offers every customer the same choices.
• Keep your login secure; you are responsible for activity on your account.

4. Fair use and abuse

We may suspend or terminate accounts that break section 3, attempt to abuse the platform, or create risk for other customers (for example triggering carrier spam blocks). Where practical we will warn you first.

5. What we don't promise

We send well-crafted requests reliably — but reviews are written (or not) by your customers, so we cannot guarantee any particular number of reviews, star rating, or ranking outcome. Delivery of SMS and email ultimately depends on carriers and inbox providers.

6. Refunds

Monthly fees already billed are generally non-refundable, but if something has gone wrong on our side, email hello@five-stars.com — we're reasonable and will put it right where we should.

7. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability in any 12-month period is capped at the fees you paid us in that period, and we are not liable for indirect losses such as lost profits.

8. Changes

We may update these terms; material changes will be flagged by email or in the app at least 14 days before they take effect. Continued use after that means you accept the new terms.

9. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact: hello@five-stars.com